Overview

We want you to be completely satisfied with your purchase from Roknaa. If you are not happy with your order, you may return it under the following conditions: 

1. Eligibility 

• Items must be returned within 3 days of delivery. 

• Products must be unused, in their original packaging, and with all tags attached. 

2. Return Process 

• Contact our customer support team to initiate a return. 

• Pack the item securely and include the original invoice. 

• Ship the item to the address provided by our team. 

4. Refunds 

• Refunds will be processed within [7] days of receiving the returned item. 

• The refund will be issued to the original payment method, excluding shipping costs. 

5. Exchanges 

• Exchanges are subject to product availability. 

• Contact us for assistance with exchanges. 

6. Damaged or Defective Items 

If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or refund.